Questions about the general guide

Content of inquiry

Please fulfill the following fields. The one with ※ is necessarily required.

※ If you are already a member, please enter AKB48 group ID.
　With this field blank, we may fail to reply or it takes more time to reply.
※If you have already queried about the same content and this is the second message to reply, please enter inquiry number.
※Please note that our reply may take a couple of days.
Please allow akb48groupticket@akb48-group.com to be received in the setting of your device or e-mail server in advance.
in the setting of your device or e-mail server in advance.
This page is SSL-enabled for encripted communication to secure your personal information.

Without correct information, we may fail to reply or it may take more time to reply.

E-mail address *
Name *
Birthday
Month:
Day:
Year:
AKB48 group ID
Inquiry number
- -
Inquiry type *
Content
(Less than 1000 letters) *
Handling of Personal Information

  1. 1. Name of Business Operator, and Title, Department and Contact Information of Personal Information Protection Manager
    AKS Co., Ltd.
    Personal Information Protection Manager: Corporate Officer (in charge of compliance)
    Contact: Omoide Bldg, 6-1-8, Sotokanda, Chiyoda-ku, Tokyo, Japan
  2. 2. Purposes of Use
    Pursuant to Article 18, paragraph 1 of the Act on the Protection of Personal Information and JIS Q15001, AKS Co., Ltd. ("AKS") publicly announces that it shall use personal information only to the extent necessary for the following purposes.
    Customer information shall be used to:
    (1) explain about products and services handled by AKS;
    (2) sell AKS's products, provide its services and send its products;
    (3) conduct questionnaire surveys with the aim of improving the quality of services handled by AKS;
    (4) verify the identity of users or identify individuals as needed, to sign in to services for members provided by AKS or for other uses;
    (5) provide services incidental to or associated with (1) through (4) above or contact customers regarding such services; or
    (6) respond to enquiries and requests from customers.

    Information concerning business partners shall be used to:
    (1) perform such business operations under a contract between AKS and the relevant business partner;
    (2) contact business partners concerning business operations;
    (3) deliver or receive information or goods; or
    (4) introduce personnel of a business partner to another business partner of AKS (a third party).

    Inquirer Information
    (1)respond to enquiries and requests

    If there arises a need to use personal information beyond the extent necessary for the purposes clearly indicated or publicly announced in advance, AKS shall use such information with the consent of the person concerning the personal information.
  3. 3. Provision to Third Parties
    AKS shall not disclose or provide personal information of customers to any third parties, unless:
    (1) the customer has provided consent;
    (2) such disclosure or provision is required by law;
    (3) such disclosure or provision is necessary to protect the life, body or property of a person, and it is difficult to obtain the customer's consent; or
    (4) AKS hands over its business due to merger, divestiture, transfer of operations or any other causes.
  4. 4. Entrustment
    AKS may entrust the handling of personal information to an entity only to the extent necessary to achieve relevant purposes.
    In such case, AKS shall sign such non-disclosure agreement as it shall designate as a standard, and shall ensure that personal information shall be fully protected.
  5. 5. Notice, disclosure, correction, addition or deletion, discontinuation, erasure, or right to refuse provision of the purpose of using personal information
    A person who has provided his or her personal information to AKS may request AKS to notify, disclose, correct, add or delete, discontinue the use of, erase, or discontinue the provision to a third party of, the purpose of using such personal information. Details of specified procedures shall be available at the contact point for complaints/consultation and enquiries about personal information described below in 11.
    Such request shall only be made by the person himself or herself in principle. Any such request by a person under age may have to be made by his or her parent or guardian depending on the content of the personal information.
    If any of the following items (a), (b) and (c) applies to the person making such request, AKS shall not discontinue the use of his or her personal information, and in such case, shall then notify the person to that effect without delay and explain the reason therefor; in the event that discontinuing the use of the personal information may:
    (a) harm the life, body, property, or other rights or interests of the person or a third party;
    (b) impede the proper conduct of business operations by the business operator in a significant manner; or
    (c) constitute a violation of laws or regulations.
  6. 6. Voluntary provision
    Provision of personal information shall be on a voluntary basis, but if compulsory questions are left unanswered, AKS may not be able to respond to enquiries or provide services.
  7. 7. Use of Cookies
    Some web pages of AKS's services use cookies.
    (1) AKS may use information obtained from cookies to analyze the use of its services and to ensure the proper provision of the services.
    (2) With regard to services for registered members, information obtained from cookies may be linked to other information that can identify individual customers, for the purpose of offering personalized services.
  8. 8. Matters to notify when personal information is obtained by methods other than directly from the person in writing
    No matters shall be required to be notified.
  9. 9. Indemnity
    AKS shall not be responsible for keeping personal information of customers safe on any website linked from the site of AKS's services, and customers shall check the security of such websites on their own. Customers shall also keep their passwords and registration information safe on their own responsibility, and shall handle information with sufficient care while connected to the Internet.
  10. 10. Revision
    A revision shall be made to this page, "Handling of Personal Information," from time to time in order to enhance the protection of personal information of customers or in the event of establishment or amendment of laws and regulations. AKS recommends that customers shall check the most recently updated content on a regular basis.
    AKS may revise all or part of this page, "Handling of Personal Information." Any material change shall be notified on the AKB48 Group website.
  11. 11. Complaints/consultations and enquiries regarding personal information
    Any person may contact the following contact point for enquiries regarding his or her personal information, or the protection of personal information in general.

    Contact Point for Personal Information at AKS Co., Ltd.
    e-mail: info@aksprivacy.com
    *The contact point above deals with complaints/consultations and enquiries regarding personal information concerning the inquirer, and no other enquiries shall be accepted.

    JIPDEC
    Accredited Personal Information Protection
    Organization Administrative Office
    Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032
    Tel:03-5860-7565 0120-700-779 *Only available in Japanese


      12. Supplementary Provisions Established and came into effect on April 5, 2013
      Revised on December 19, 2013
      Revised on May 16, 2014
      Revised on November 20, 2015
      Revised on February 2, 2018
      Revised on July 2, 2019
      AKS Co., Ltd.

Agree with the policy about handling personal information

Back

Common questions and the answers are in "Common questions".
For the use of this site and some functions, please read "For new comers".

Back to TOP