Common questions (About membership information, edit and resignation)

About common questions and comments, you can check our answers.
Inquiry via e-mail may take some time, so please read the following beforehand.

I've registered my name, birthday or gender wrongly. Can I correct it?

Your basic personal information, including name, birthday and gender, is unchangeable.
If you've changed your name publicly (e.g., for marriage), please let us know.
In that case, after confirmation that it is not a misconduct, we change your name manually.
However, in the following cases, we can't accept your change of the information until the event ends.
(1) The application for theater performances, public viewings or others has won a seat.
(2) You are applying for concerts or events and the reception period is over.

My name has too difficult kanji to enter.

You can use the easy type of your kanji.
In that case, please tell us you could not enter your kanji in that way at confirmation of your identity.
The difference does not make you unseated.

I can't change the information I registered in the menu.

In the following cases, we can't accept your change of the information until the event ends.
(1) The application for theater performances, public viewings or others has won a seat.
(2) You are applying for concerts or events and the reception period is over.

You said I can register my credit card on the site. Can I use it to pay for the ticket in advance?

In each AKB48 Group Theater performance, you can pay for the ticket by cash at the theater on the day, or You have an option to pay for the ticket by your credit card.
For details about credit card payment in advance, please click here("Common questions(AKB48 theater)"、"Common questions(SKE48 theater)"、"Common questions(NMB48 theater)"、"Common questions(HKT48 theater)"、"Common questions(NGT48 theater)").
And some events or concerts may allow you to pay by your card in advance.
In that case, your card registered is usable to pay for the ticket.

Can I register more than one Oshi-men(supporting member)?

One Oshi-men(supporting member) per group.
AKB48 Group Ticket Center offers some functions to show or notice of only the performance where your supporting member will be. Take the advantage.

If you still have a problem after checking the above, please contact us.

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